When a loss happens
Seek emergency help when needed, take reasonable steps to prevent further damage if it is safe to do so, and document what you can. Report the loss through the insurer’s listed claim channel and keep the claim number, representative details, photos, receipts, and correspondence together.
For policy service
For ID cards, billing, endorsements, certificates, or policy documents, use the insurer’s service channel or contact the agency. Have your policy number and the requested change ready. Do not rely on a submitted website form as confirmation that a coverage change has been made.
California consumer help
The California Department of Insurance publishes guides on auto and residential insurance, claims, and consumer assistance. If you have a dispute or question about an insurer, consult the Department’s current resources and complaint process.
Carrier directory
Find your carrier
Use the insurer named on your policy. Follow its website for current claims and account contact details.
24 carriers listed
No matching carrier was found. Check the insurer name on your policy.